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What does 48 hour turnaround mean? Will my order be at my door 48 hours after I send the files?
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All complete jobs (art and payment) received before 6pm Eastern will be ready to ship 48 hours (2 business days) later. For example, if we receive your art and payment at 5pm on Tuesday, your order will be ready to ship at 6pm on Thursday. This is only applicable to 12pt. Card Stock jobs with uv coating. Also, any job that requires finishing services including but not limited to: perforations, folds, scores, binding, die-cutting, and numbering do not apply. Turnaround times posted are estimates.
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That shipping options do I have?
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We primarily ship with UPS and Delta Air Cargo You can also pick up locally or arrange for a courier. We even offer drop shipping so your client gets it from your companies name and address not ours.
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What payment options are available?
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Due to our quick turnaround, all orders must be prepaid. We accept Visa, Mastercard, and American Express. If you would like to pay with a check or money order, please overnight the check to us and fax us a copy of the check and the tracking number of the overnight package.
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Can RockBottomPrinting.com design my work too?
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Of course! Our design services have no limitations. In addition to having a large in-house design team and we also have a large network of Freelance Designers. Therefore, we can handle any job and we can do it in as little as 4 hours. Feel free to contact us with any design questions you may have. Our design services pages have samples of our designs.
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Why are your prices so low?
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| Because we are a gang run style print company, we are able to offer lower prices than our competition. We print the day's orders on a 25"x38" sheet and cut the jobs apart in order to reduce the costs of making plates and other fixed setup charges. Does your job need special attention? No problem! We can do extras such as perforations, folding, scoring, binding, die-cutting, and more! |
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How can I send you a print job?
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You can use our website to upload your work immediately! If you are unsure of how to use our online system, you call the office and a sales rep will help you get started!
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Can you print jobs that are different sizes than you have listed?
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| Yes we can! Choose the next size larger than your art when ordering. For custom orders, please call or email and we'll get back to you with a custom price. |
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How do I order multiple items?
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| With our shopping cart software it is easy to order multiple items and only have to make one payment. Select your products, upload your artwork, select your shipping method and make your payment after you're done. |
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What kind of paper do you use?
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| All flyers, postcards, and business cards are printed on 12 point card stock with an aqueous or UV coating. Brochures and Posters are printed on 100# gloss text weight paper. For shortrun products like individual posters they are printed on your choice of a durable photo gloss UV paper, 12 point card stock or 100lb gloss text weight. Banners are printed on 13oz outdoor vinyl and last outdoors for up to 3 years. Our color copier items such as letterhead, color copies, and posters are printed on 70# Offset Opaque (letterhead/color copies). |
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How long will it take to get my order delivered to me?
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| Flat aqueous and uv coated products ship within 2 business days after it is submitted and paid (a 24hour rush is available). If your project requires finishing such as folding, scoring, die-cutting, perforations, or numbering then please allow up to 3-4 additional working days. |
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UPS Ground shipping takes from 1 to 6 business days depending on your distance from our production facility in Florida. Delta typically arrives at your airport within 24 hours (weekends included). Delta has recently cut flights, so you may want to check their site for flights from TPA to your airport.
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Can my order be delivered quicker?
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Yes! Choose a quicker UPS shipping method while ordering. If you choose delta cargo, it will be shipped to your nearest airport.
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What file formats can you take?
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| We accept any Mac or PC rasterized file formats. This includes PDF’s, tiffs, jpegs, flattened psds, ai, png, and eps. If you are going to send an eps, please convert all fonts to curves or outlines. We do not accept any other types of file formats. ALL FILES MUST BE 300DPI AND IN CMYK. |
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What types of media do you accept?
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| We prefer you to upload your order through the online ordering system, email the files to , or via ftp client. But we will accept a Mac or PC CD. We do not accept zip disks. |
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Is there an extra charge for bleeds?
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No. Unlike many other companies, all our prices include full bleeds free of charge. The bleeds should be 1/8" all around.
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What do I do if I forgot my password?
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You can click the link to reset it under the user login and password and it will be emailed to you. Unfortunately, we are unable to lookup your current password.
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What are my responsibilities concerning proofing?
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| We only proof jobs we design, we do not proof jobs that are sent in PRINT READY! By the time the job goes to the press, all edits should be final, the copy carefully proof read, and design issues settled. When you go to press, make sure the copy has been pre approved. WE ARE NOT RESPONSIBLE FOR PROOFING ANY SUBMITTED JOBS. |
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What do I need to do if my job is color critical?
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| If your job is color critical, you MUST ORDER A COLOR PROOF at the time of your order. If a color proof is not ordered we are not responsible for any color variations from your monitor to our presses. We cannot stress this enough, color variations will occur, if you need to attain perfect color on your job it can only be achieved by a color proof. |
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How do I cancel a job already in progress?
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Due to the nature of the 24 to 48 hour turnaround, we process jobs as soon as they are received. If you need to cancel an order you have placed, you must call and speak to a RockBottomPrinting representative. If we can catch the job before it goes to print, we will be more than happy to cancel it, but if the job is already plated and scheduled for production, you are responsible for full payment.
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